SAJU VARGHESE

Retail Leader & Strategic Head
Tiruvalla, IN.

About

Highly accomplished retail leader with over two decades of experience driving significant sales growth, market expansion, and enhanced customer satisfaction across diverse markets. Proven expertise in spearheading strategic market research initiatives, developing innovative product positioning strategies, and optimizing operational efficiency to foster cutting-edge shopping experiences.

Work

OMRC
|

Strategic Head

Tiruvalla, Kerala, India

Summary

Led the establishment and growth of a market research company, directing strategic initiatives to deliver actionable customer insights and optimize product positioning for diverse clients.

Highlights

Directed strategic market research initiatives, significantly improving product positioning and deepening customer insights for clients like TRANS MR, Decathlon, and Vidal.

Launched a successful Market Research Company in 2019, securing key clients and establishing a robust service offering in market analysis.

Spearheaded a team of market research analysts and marketing specialists, guiding them in competitive analysis and consumer behavior studies to identify potential markets and demand.

Developed and implemented innovative data collection methodologies, including surveys and opinion polls, to gather critical consumer demographic and preference data.

Translated complex market data and findings into clear, actionable tables, graphs, and reports, enhancing stakeholder communication and strategic decision-making.

THOMSON
|

DGM

Dubai, Dubai, United Arab Emirates

Summary

Directed multi-format retail operations and spearheaded the launch of new divisions, driving significant revenue growth, market expansion, and enhanced customer experiences across the UAE.

Highlights

Launched multi-format retail initiatives, achieving significant revenue growth and market expansion for Thomson, including the pioneering THOMSUN PLAY electronic retail division.

Opened six new stores efficiently, maintaining strict budget adherence and securing valuable brand partnerships to expand the group's portfolio.

Introduced the first connected store concept in the Middle East, enabling live product experiences and free Wi-Fi, enhancing customer engagement.

Conceptualized and launched Yamaha's first and most profitable Store-in-Store Concepts, optimizing brand presence and profitability.

Pioneered the digital pricing concept in UAE, enhancing operational efficiency and customer transparency.

SHARAF DG
|

Branding Head

Dubai, Dubai, United Arab Emirates

Summary

Led comprehensive brand strategy and implementation for Sharaf DG, optimizing market positioning, driving customer loyalty, and achieving significant volume and profitability growth.

Highlights

Developed and executed brand strategies that drove significant brand growth, aligning with business objectives to increase volume and profitability.

Managed cross-functional teams to implement effective branding strategies, resulting in enhanced customer engagement across multiple initiatives.

Spearheaded the conceptualization and launch of innovative in-store concepts, including a gaming arena, coffee shop, and automated vending machines, boosting customer experience.

Successfully implemented a Samsung experience center and managed the Apple store-in-store concept, ensuring product availability and enhanced customer interaction.

Designed and installed a Microsoft Live-experience store in Dubai Mall, effectively attracting customers and elevating brand presence.

SHARAF DG
|

Merchandising Manager

Dubai, Dubai, United Arab Emirates

Summary

Managed sales, merchandising, and logistics operations for Sharaf DG, consistently exceeding market share and profitability targets through strategic planning and vendor relationship management.

Highlights

Developed and executed efficient sales plans that significantly increased market share and profitability for the department.

Led a large team comprising Inventory Managers, Product Managers, and a Market Survey team, optimizing performance and achieving annual sales targets across categories.

Coordinated successful promotional activities and strategic partnerships, enhancing brand visibility and driving substantial sales performance.

Built and sustained strong relationships with key vendors, securing exclusive promotions, visibility contracts, and new product registrations.

Monitored and controlled central and local promotional activities, ensuring maximum cost-effectiveness and timely execution across a 100,000 sqft flagship store.

CARREFOUR
|

Sales - IT

Dubai, Dubai, United Arab Emirates

Summary

Contributed to Carrefour's IT sales operations, delivering efficient daily duties and collaborating with diverse teams to enhance performance and customer satisfaction.

Highlights

Executed day-to-day IT sales duties with high accuracy and efficiency, contributing to seamless operations.

Contributed innovative ideas and solutions that enhanced team performance and improved outcomes in product and service delivery.

Collaborated effectively with diverse coworkers to achieve departmental goals and resolve product and service-related issues.

Supported the world's second-largest retailer in maintaining its reputation for quality, variety, and value in the IT sales department.

CRISIL
|

Programmer

Mumbai, Maharashtra, India

Summary

Developed and implemented application software solutions for CRISIL, enhancing client satisfaction and streamlining user experiences through advanced programming techniques.

Highlights

Developed multiple application software solutions in a database environment using procedural and object-oriented techniques, improving system functionality.

Engineered and deployed custom software from scratch using .NET technologies, transforming existing systems to meet specific client needs.

Managed client installations and user onboarding processes, significantly streamlining transitions and enhancing the overall user experience.

Cultivated strong client relationships with major institutions like Citi Bank and Standard Chartered, ensuring high satisfaction and effective communication for a global analytical company.

Designed and developed customized user troubleshooting interfaces, improving support efficiency and responsiveness.

APTECH INDIA
|

Technical Trainer

India

Summary

Delivered comprehensive IT training and curriculum development for students and corporate clients at Aptech India, enhancing technical skills and fostering career advancement.

Highlights

Trained and developed over 100 students and IT professionals in programming languages (C, C++, Java, SQL, Visual Basic, Oracle), significantly enhancing their technical skills for career advancement.

Managed training programs and planning for corporate clients, successfully aligning curricula with specific industry needs and objectives.

Created and developed comprehensive curriculum for multiple corporate batches, ensuring high-quality and relevant educational content.

Conducted numerous workshops in colleges and schools, effectively fostering interest in IT and providing practical, hands-on experience to a broad audience.

Education

IBMR
Pune, Maharashtra, India

Master's Degree

Computer Management

Courses

DBMS

C

C++

Java

Visual Basic

SQL Server

Mar Thoma College
Tiruvalla, Kerala, India

Bachelor of Science

Physics

Courses

Physics

Languages

English

Skills

Sales Strategy

Sales Strategy.

Sales Acumen

Sales Acumen.

Market Research

Market Research.

Market Analysis

Market Analysis.

Financial Management

Financial Management.

Operational Efficiency

Operational Efficiency.

Data Analysis

Data Analysis.

Leadership

Leadership.

Delegation

Delegation.

Conflict Resolution

Conflict Resolution.

Communication

Communication.

Customer Service

Customer Service.

Interests

Aerial Photography

Aerial Photography.

Book Reading

Book Reading.

References

Nilesh Khalkho

CEO, SharafDG